PyroCore
Customer Support & Incident Escalation
How to submit support requests, provide diagnostic logs safely, and communicate with PyroCore engineers.
Submitting Support Cases
Authenticated customers can open and track support cases in the Customer Portal under **Support**. Tickets are automatically linked to your verified organization and store installations.
Safety Rules for Support Inquiries
To protect your retail business, NEVER include the following in support messages:
- Account passwords or MFA recovery codes
- Server private keys or 9D cryptographic signing materials
- Credit card numbers or banking information
- Operator administrative access tokens
Ready to deploy PyroCore Platform?
Access the Customer Download Center or talk with our team to verify your environment.