PyroCore
Troubleshooting & Diagnostic Guide
Common error codes, connection diagnostics, Platform Health checks, and resolution steps.
Frequently Encountered Diagnostic States
The diagnostic states below outline the most frequent error scenarios, root causes, and standard remediation steps:
ISSUE: "Registration Pending"
CAUSE: Store has submitted registration, waiting for PyroCore operator activation.
FIX: No customer action needed. Contact support if pending > 24 hours.
ISSUE: "Signature Verification Failed / Clock Drift"
CAUSE: Store server system clock deviates by more than 300 seconds from UTC.
FIX: Synchronize server NTP clock using 'ntpdate' or systemd-timesyncd.
ISSUE: "Rate Limited (HTTP 429)"
CAUSE: Multiple rapid registration or entitlement sync requests within 60 seconds.
FIX: Wait 5 minutes for rate limit window to expire before retrying.
ISSUE: "Outbound Connection Timeout"
CAUSE: Store firewall blocking port 443 outbound to https://cloud.pyrocore.net.
FIX: Whitelist cloud.pyrocore.net in hosting firewall.Diagnostic Codes & Resolutions
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